Online Returns Policy

Please feel free to send us through any questions, queries or information you have on any problems.

RETURNS & EXCHANGE POLICY

 RETURNS

At Kasbah Imports we want to ensure you love the items you purchase. If you have changed your mind on a purchase we can offer an exchange on the item or provide a credit voucher to the items value.  

The item must to be returned within 14 days from the date received either in store or by post. The item must be in the original, unused condition and packaging with all tags attached accompanied by the receipt for proof of purchase. Kasbah Imports reserves the right to deny an exchange or credit if the item is not returned in the specified condition. Please take special care with packaging an item to return it to us to ensure it is returned in its original condition.

We encourage you to return your parcel via registered or traceable postal services as all returned parcels remain the responsibility of the purchaser until received by Kasbah Imports.

 For on-line purchases, if you would like to exchange an item for an alternative item, please contact our customer services on 03 9593 3801 or at info@kasbahimports.com.au to confirm stock availability.  If the items is not available, a credit voucher will be provided.

 

FAULTY GOODS

If the goods are deemed faulty, you can choose between a refund, exchange (if items is still available) or credit. Returns for faulty items must be received by Kasbah within 14 days from the date you received the item either in store or by post.

Our furniture is hand made by traditional artisans, therefore, small variations and imperfections in finish, colour and size are to be expected in all of our furniture and homewares. These variations are not considered faults and are not grounds for a refund.

 Please ensure you read the care instructions for each item. For example, our upholstered chairs and sofas are designed for occasional rather than heavy use.

 Refunds will be credited back to the original form of payment. For purchases made using PayPal, the refund will be credited to a credit card of your choice.

 

GIFT CARDS

Kasbah Imports gift vouchers are redeemable for merchandise only and can be used in store or online. They are not exchangeable for cash, nor are they transferable. Gift cards expire 12 months from the purchase date.

 

ONLINE RETURNS ADDRESS

Please send all returns to:

Kasbah Moroccan Imports

673 Nepean Highway

Brighton East

VICTORIA 3029

AUSTRALIA

 

ENQUIRIES

You can contact the Kasbah Imports team through phone or email

info@kasbahimports.com.au

03-95933801

 

Our Returns Policy is designed to assist you with your return. The benefits given by our Returns Policy are in addition to other rights and remedies you may have as a consumer under the Australian Consumer Law (ACL).